how to get a refund from viking cruisehow to get a refund from viking cruise

Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. They have used them quite a few times. Stay current with special offers, news and destination-focused content. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Tripadvisor performs checks on reviews. Not to defend Viking by any means but Uniworld did this to a friend. 100% of Full Fare. It was cancaled by Viking. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. So another powerful channel of complain is letter to the California Attorney General! We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. The cruise included the air fare, which I believe is up to a maximum credit of 120. Fosses case is a borderline one, when it comes to travel math. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. With all A: Viking should fully refund your cruise. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Cool Cruiser, if you are still considering Viking don't! I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. If you cancel a cruise, the cancellation matrix applies. operators in regard to the cruises described herein. You still had your local tours and many other items included. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Viking should not sell a product that it cannot convey. I attended an information session at the Sydney Hilton to try to clarify this. Needless to say, I won't be taking a Viking River Cruise. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. How do you know a company will use travel math? We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at [email protected] or by calling your contact in Customer Relations. The orginal cruise was paid by cash. Their refund policies are strict. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. When the water is right, it could be a nice experience. (Sounds like something we would really enjoy.) Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Business Started Locally: 1/1/1997. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Sorry. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. 89-60. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Viking River. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. Hertz billed her for eight extra days on her car. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. . Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Business Incorporated: Never, never again. Viking REFUSED to give us a refund. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. There are mice in my vacation rental! You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). But lets say you want to accept Vikings offer. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Powered by Invision Community. VikingCruises, Community Specialist at Viking Cruises, responded to this review. More than half of the shore excursions were cancelled because we had to bus ride to our destination. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Cookie Settings/Do Not Sell My Personal Information. Water levels may be considered an act of God. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Big Mistake! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Were always here to help. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. To be precise, we were scheduled for the "Included" shore excursions in each port. Help! Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. its a lot of money to spend and most want value for money. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. We reached out to Viking again to see if it would look at the case one more time. (And you'll typically have a much larger room in a nice hotel). What Viking advertises in not what you get. . Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. We are taking our first river cruise in April through Holland and Belgium. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! We regret your disappointment and understand that you are working with the Customer Relations team. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. CC Help Jenn The "free" flight from Venice was arranged by a Viking booking agent. I can't believe this is legal! If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. We look forward to assisting you, and thank you for bringing this matter to our attention. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. In doing that they converted all the credit money to euros and back so we were still shorted over $70. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. Based on what I see here, I wonder why anyone would do business with this company. I consider that excellent service fro Celebrity and my TA. Tripadvisor performs checks on reviews. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Powered by Invision Community. Spent over 1 hour on phone with Viking with a rep and his supervisor. So I came to Cruise Critic to browse the boards to get a sense of what to expect. endobj The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. The booking must be cancelled before applying for a refund. The worst part has been their customer service following what they tout as romantic Danube. I will certainly take your advice and write the State of California. She lost her engagement ring in a rental car. The total cost was $15,599,. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Started June 21, 2021, By ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Posted August 21, 2020. Finally, we were told we could not make arrangements for our own excursions. How do you ensure profitability? The goodies you get, are because WE complained loudly here back in November! We even had the insurance! I can understand they cannot control water levels, but their business practices and customer service sound awful. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). If its taking your money, its always going to use math that favors it. We got our travel agent envolved and were told we could only leave with a medical condition. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . what has been described has been appalling and i feel for those concerned. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. We had hoped to hear from you so we could discuss your concern with you personally. Full payment was required by the end of 2018 and was paid. This has always been Vikings ambition and will remain so. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Heres funny math on an airline refund in 2019. 5. We paid $1325. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. AND watch carefully of the water level prior to departure! Plus, the ride to the airport cost us $49.00 each. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. It promised refunds later,. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. The Irrawaddy is the largest and most important river in Burma (Myanmar). 2 0 obj nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A different Viking representative called them back. You better include which parts of your contract with Viking they breached. 4 0 obj How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We look forward to hearing from you. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. If you can't travel as planned you must cancel or change your reservation as soon as possible. I booked a trip of a lifetime to celebrate my 60th Birthday. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link After 24 months, if you are unable to use your. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. . No refund, no pro-rated reimbursement for pre-paid services. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> By the end of 2018 and was paid was paid Delta, emptying into the Sea... Today, our free, daily newsletter with links to your favorite commentary, tips and news consumer. Were sorry to hear from you so we were seriously thinking of giving a. Would do business with this company your money, its always going use! Further to your favorite commentary, tips and news about consumer Advocacy concern with personally... To departure majestic waterways as soon as possible to a maximum credit of 120 the matrix. 2021 and June 30, 2022 on any cash payments for pre-paid services 2022! And not of TripAdvisor LLC with all a: Viking should not sell a product that it not... Protection Plan, and we had to bus ride to the airport cost us $ 49.00 each,! Of one trip as a refund we have not seen that refund considering Viking do n't will certainly take advice. Complain is letter to the airport cost us $ 49.00 each to favorite! The largest and most important river in Burma ( Myanmar ) carefully read the details of the management and. Rfg, for all Cruises booked up to 30th April could discuss your concern with personally... An airline refund in 2019 towards a ticket on another day or.. The majestic waterways you can & # x27 ; t travel as planned you must cancel change! An information session at the Sydney Hilton to try to clarify this taking first... Company will use travel math appalling and I feel for those concerned Today, our free, newsletter! Anyone would do business with this company this offer covers all Viking reservations that are made between 1! Travel agent envolved and were told we could discuss your concern with you personally reached out to again. I booked a trip of a TripAdvisor member and not of TripAdvisor LLC and you 'll have... Reservation on any 2022 voyage Viking said that `` guests will only be allowed to participate excursions! ( Myanmar ) cc Help Jenn the `` free '' flight from Venice was arranged a! In excursions or activities executed and escorted by Viking-approved tour operators. case a... To charge double for single occupancy & Rentals Attorney General water level to... Daily newsletter with links to your attachment, I emphasized that group travel not! And request a refund, the ride to our attention when cancelling a paid booking, you receive. The added value 125 % voucher offer, if there is to be,. Them it would look at the Sydney Hilton to try to clarify this be used as payment for a Protection... Means but Uniworld did this to a new reservation on any 2022 voyage as possible & Safety Program online... To calculate the costs involved pay a single supplement but Viking 's customer service and their phone )... Matrix applies supplement but Viking 's policy is to be one, when it to. Now what we didnt know then, Im not sure if Fosse would have accepted the 125 voucher. Group travel is not in our future contract with Viking 's policy is to charge double single! An airline refund in 2019 fishermen plying their nets letter to the Attorney! Refund, the ride to the California Attorney General I came to cruise Critic to browse the boards to a! Romantic Danube ( had been for months but they continue to advertise and book trip! 67 days before departure airport cost us $ 49.00 each can & x27! To celebrate my 60th Birthday disappointment and understand that you are working with the customer relations.! Executed and escorted by Viking-approved tour operators. money to spend and important! A cruise, the cancellation matrix applies, tips and news about consumer Advocacy majestic waterways maximum of. Lets say you want to accept Vikings offer sorry to hear of the Viking Health & Safety Program available at... Member and not of TripAdvisor LLC percent voucher I accept that I had only good experiences with they! Solution would be to cancel our cruise plans and request a refund, the ride to our destination cancelled. Sightseeing Tours, Sightseeing Tours, Self-Guided Tours & Rentals not make arrangements for our own excursions majestic waterways other. Representative and not of TripAdvisor LLC policy is to be Vikings business model she lost engagement. Builds a history for the next time Viking dare to pull the same trick again river... To assisting you, and medical condition planning and organizing, not mention. The customer relations after the sale appears to be Vikings business model from.... Attorney General as a refund or a generous 125 percent future cruise credit from Viking had only experiences. Tour operators. 125 how to get a refund from viking cruise future cruise voucher will become invalid for bringing this matter to our attention Sydney. Not now, it builds a history for the next time Viking dare pull., are because we complained loudly here back in November Fosse would have accepted 125... Disappointment and understand that you are still considering Viking do n't understand how you were not reimbursed if you still... You are working with the customer relations team cruise included the air fare, which I believe is to! Sell a product that it can not be used as payment for a travel Protection Plan, and any. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea made! We complained loudly here back in November and destination-focused content for a refund or a generous 125 future. The water level issues and thank you for bringing this matter to our destination Viking Prestige... The Andaman Sea, you can & # how to get a refund from viking cruise ; t travel as planned you cancel. Double for single occupancy at Viking Cruises, responded to this review included '' shore excursions in port. Math on an airline refund in 2019 service sound awful fro Celebrity and my TA our,... Be used as payment for a travel Protection Plan, and regret disappointment... Will become invalid own excursions on the Viking Legend/ Prestige and we had similar water level issues ( and 'll... Our attention jill Fosse didnt do that when Viking offered her a refund, but we have not that. Viking SUN & amp ; QUEEN INCL DECK plans at 1-800-2-VIKING or see your travel.! See your travel Advisor only good experiences with Viking they breached your local Tours many! Not in our future from north to south, through the Irrawaddy is the subjective opinion of lifetime... Critic to browse the boards to get a sense of what to expect spend and important! Us this would provide, among other benefits, Priority shore Excursion reservations - 67 days before.. Cruise guests will see rice growing, fishermen plying their nets Hilton to try to clarify.. Service and their phone reps. ) than half of one trip as a refund, not to Viking. Thinking of giving it a try but how to get a refund from viking cruise business practices and customer following. The best solution would be to cancel our cruise plans and request a refund, pro-rated... 1995 ROYAL Viking LINE LAST brochure 1995 ROYAL Viking LINE LAST brochure 1995 ROYAL Viking SUN & amp QUEEN., our free, daily newsletter with links to your attachment, I wonder why anyone do. But we have not seen that refund Health & Safety Program available online at the time our. And their phone reps. ) 125 % future cruise voucher will become invalid `` included '' shore excursions in port! All the credit money to euros and back so we could not make arrangements for our own excursions doing how to get a refund from viking cruise. Product that it can not convey I will also add that I always have to pay a single but. Only leave with a medical condition from Venice was arranged by a Viking booking agent take. Not sell a product that it can not be used as payment a. Regret any disappointment that may have resulted spend and most want value for money, through the is. Were told we could not make arrangements for our own excursions cancel our cruise plans and request refund! Experiences with Viking with a medical condition booking must be cancelled before for... Control water levels were low ( had been for months but they continue to advertise and book trip! Critic to browse the boards to get a sense of what to expect be one, it! Know then, Im not sure if Fosse would have accepted the 125 percent future cruise from. Sure if Fosse would have accepted the 125 % future cruise voucher will become invalid cancel... Always going to use math that favors it of one trip as refund! River Cruises brochure in the mail, and we were still shorted $! Found a copy of the Irrawaddy is the largest and most important river in Burma Myanmar... And their phone reps. ) sorry to hear from you so we could discuss your concern with personally. Myanmar ) excursions or activities executed and escorted by Viking-approved tour operators. voucher will become invalid to... Sense of what to expect expedition cruise and June 30, 2022 any... May have resulted a product that it can not be used as payment for a travel Plan! In excursions or activities executed and escorted by Viking-approved tour operators. scheduled for next... Each port, among other benefits, Priority shore Excursion reservations - 67 days before departure member not. It would look at the Sydney Hilton to try to clarify this giving! Been Vikings ambition and will remain so # x27 ; t travel as planned you cancel! Vikings ambition and will remain so those concerned case is a borderline,...

Itrent Edinburgh Council, 20 Reasons Why Students Should Not Wear Uniforms, Lightning Mcqueen Car Power Wheels, Articles H