Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. All face to face assessments have been suspended for at least 3 months. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. The data was weighted to be representative of age, gender, type of assessment and assessment provider. This analysis uses an iterative approach to build an understanding of the data. hello. Preference for telephone or face-to-face assessments. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. Discussing mental and physical health were the most commonly reported difficult topics of the assessment. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. If your long-term condition is getting worse, you will need more of this award. The results from these regression analyses are presented as predicted probabilities in this report. Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. Then get someone to come and sit with you at the next one as support? This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). What are my options for dealing with debt? We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). Around half of these claimants (51 per cent) said they found it less stressful. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? The reasons for feeling uncomfortable with video assessments also differed by health condition. You are most welcome to join today! For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Those who were awarded PIP tended to express higher levels of agreement with the two statements. With regard to the other improvements reported, these are listed in Figure 55. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. Only 19 per cent would be predicted to still opt for face-to-face. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. someone goes out with you. Note: Some claimants provided multiple responses. Nearly all (96 per cent) of this group found having someone to support them helpful. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). Those preferring a face-to-face assessment were less likely to change their view. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. I first applied for pip back in 2016 and was awarded a paper based award . The National Archives While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). When asked what would have improved their experience of the telephone assessment, almost three quarters (72 per cent) of claimants said that no further improvements were necessary. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. They can help you feel more comfortable, add information to what you say or take notes. Claimants were first asked, if given a choice and assuming government advice allowed, they would prefer a telephone or face-to-face assessment in the future. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. We have translated the site; would you prefer to read in Welsh? They later changed the award because they looked into everybodys claim as they felt they hadnt been Although over half (58 per cent) felt that no further information was necessary, over one in four (28 per cent) would have liked more information about what would be covered in the assessment. The most common issues reported were difficulties hearing the assessor (6 per cent), difficulties with the assessor hearing the claimant (4 per cent), problems with the signal (4 per cent) and the line cutting out (4 per cent). Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. Helps you take control of your household spending. The most common reasons reported were issues with the assessors behaviour (29 per cent) and having insufficient or limited time to understand and/or provide answers to the questions (21 per cent). Around six in ten claimants (59 per cent) reported no difficult topics. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. However, about one in five (21 per cent) said they would have liked more information about what would be covered. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. These kinds of professionals ensure that those requiring help and assistance from the Government are able to get it and play a key role in the health system. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. Those reporting mental health conditions were also more likely to report difficulties (32 per cent) than those who did not report mental health conditions (19 per cent). The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). someone helps or encourages you to go out. You can score enough points and get either the daily living part, the mobility part, or both. When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. Individuals who are out of work or on a low income can claim financial support from DWP. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. However, older claimants were more likely to have experienced an assessment before. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. Be yourself; you want them to see you how Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. There are several things to remember during your PIP assessment. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what They do send out text messages for appointments yes. Manage Settings PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Claimants were asked whether they had requested any additional adjustments to the assessment process. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). Anna Marcinkiewicz Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. The findings are based on frequencies and cross-tabulations of questions included in both surveys. The survey sample comprised 837 claimants who had recently undergone a telephone health assessment as part of their claim for PIP. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Sarah Cheesbrough. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! How do I ask for a Mandatory Reconsideration? Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. Unweighted base: Claimants who had third person support only (n=240). Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. Hopefully you will be "lucky" When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. 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