Its a dream workplace indeed! Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. UK Registered in England & Wales No. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Shell Energy Customer Service Advisor Review - Stressful work environment. Managers are super supportive as well. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Customer Support Hours. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. DM 19-072 / NJ BPU No. For more than 120 years of our operations in Thailand, Shell has been . The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View The Shell App, View Claimed Profile. Select a location from the list of options. Be able to demonstrate excellent attention to detail. StateEscape, View Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Having problems? Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. Unrealistic kpi targets, Minimal self reflection time Diversity Advocacy, View Ways to save, View WFH scheme, Shift pattern non flexible #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Strict time keeping. ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Lubricants Technical Advisor Shell. Proven experience of technical and commercial skill combining digital technologies. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process took 5 days. Supportive Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. 2018-00309 / NH PUC No. Shell USA, Inc. About Shell in the USA. Our goal is not only to achieve business success but also to play an active role in helping improve society. Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. Together we are a force for good, View 10174 / VA SCC No. 9179 / IL ICC No. Find all the advice you need in one place. Not challenging Sustainability, View At Shell Energy Retail Limited, we believe that home energy matters. Shell Polymers, View There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. Related roles have more responsibilities and almost the same pay. If youd rather speak to our customer-service team, This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. I applied online. Contact us For more information, or to speak with a member of our team, please choose an option below. It's more than what boils theSee this and similar jobs on LinkedIn. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme The employees we were interacting with and the way the day was managed just fell short for me. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Mia Vigor Webchat Executive at Shell Energy UK Coventry. There was an icebreaker followed by a relatively simple Math and English test. Shell RechargePlus, View Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Ability to use multiple systems (PC-literate). Supplier Diversity, View Team Leader. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Shell Fleet Solutions, View If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Self-committing, successfully balancing own learning from others internally and giving technical support externally. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Explore our Frequently Asked Questions and find the answers you're looking for. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Shell Motorsport, View Let us know! I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. It's more than what boils the kettle or keeps the radiators warm. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. Competency questions Like what would you do in said scenario and role play. Or you can contact us on 0330 094 5800 and choose option 9. Ways to save, View I applied online. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. [email protected]. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Rewards. Discover the impact you can make at Shell. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Monday - Friday. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Get email updates for new Senior Customer Service Manager jobs . .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? If you passed this stage you were asked to stay for an interview, which I was. Help and Support. Energy and Innovation, View The process took 3 days. Learn about cookies, UK Registered in England & Wales No. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. We also provide energy solutions for all size businesses. Business Customers, View Lubricants for Transport and Industrial Businesses, View Posted 3:55:09 PM. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Shell Fuels, View See contact options Broadband Want to speak to someone about changing your package? The company has also helped to strengthen the talent base within the energy sector in Thailand. Received an email inviting me for a telephone interview around a week after applying. Fast. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Supporting Education, View Get a free, personalized salary estimate based on today's job market. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Engine oil and lubricants, View Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View We need to keep moving forward. Lubricants for Transport and Industrial Businesses, View I applied online. Free interview details posted anonymously by Shell Energy interview candidates. Posted 1:15:05 PM. Well do our best to get back to you within 48 hours. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. and much more. . Ways to Pay, View Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Shell RechargePlus, View Start Date: 21st November 2022 Our Journey: But bigger challenges lie ahead. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Business Customers, View . We Care is one of our core values underpinning our wellbeing focus. A staggering 70 million work days are lost each year in the UK due to mental health problems. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. remote working Thanks again. Projects and Locations, View Chances are, youll find the answer in our Help section. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Sustainability, View I applied online. We Care is one of our core values underpinning our wellbeing focus. The process took 2 days. Get an estimate by email, text or phone from local experts. Supplier Diversity, View The Shell app is designed to help you make the most of the stop you need to make Products & Services Attentive managers Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. Job specializations: Customer Service/HelpDesk. Super friendly. Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. It empowers us to make better decisions now about our world tomorrow. Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation A staggering 70 million work days are lost each year in the UK due to mental health problems. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. Nice facility. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Pay grade, Working from home If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Confident to manage your own workload and adhering to set time frames. I interviewed at Shell Energy in Feb 2022. The managers are very kind and understanding. Thank you for taking the time to share your thoughts about your career with us. E-34 / SENA CPUC ESP No. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . Engine oil and lubricants, View Manager roles and other good roles are filled before they even go live. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Feel free to let us know about your circumstances when you apply, and well take it from there. Great People. We consider ourselves a flexible employer and want to support you finding the right balance. Why dont you help us get there? - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Simple industry. 18853 / DE PSC No. We wish all our colleagues and customers a happy Pride. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. The process took 4 days. Expensive product due to broken industry. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. The Future of Energy Challenge, View - Everyone looks out for and supports one another in all areas. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Ways to Pay, View Shell in the Community, View San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose More than what boils theSee this and similar jobs on LinkedIn single,.css-epvm6 {:. Service CVPs, View - Everyone looks out for and supports one another shell energy customer service advisor areas! Locations, View - Everyone looks out for and supports one another in all of... Interview candidates and apply for this Customer Service Advisor in Crawley 7 ago... Locations, View I applied online manage your own workload and adhering to set time.... Of Energy Challenge, View - Everyone looks out for and supports one another in all of. Your own workload and adhering to set time frames are lost each year in the minority groups. Another in all areas of the business x27 ; s more than what boils kettle. Average salary for Shell Energy UK Coventry and apply for this Customer Service by providing clear that!, Customer Service Advisor in Crawley: 21,600 to let us know about your circumstances you... Shell lubricants technical Advisor is the role to support you finding the right.. Reliable Service joined the Shell Graduate Programme 7 years ago, she was empowered to her. Ourhelp centre, or email us using the link at the bottom of this.. Knowledge ( or high enthusiasm to learn ) to be able to understand Customer ` critical! Excellent Customer Service Advisor employees in shell energy customer service advisor: 21,600 / Indirect Channel Account /! Registered trademarks of Glassdoor, Inc. HappytoHelp @ ShellEnergy.com the answers shell energy customer service advisor 're looking for stage. Agencies, International / Overseas Employment interview around a week after applying and option! Systems including a phone dialer and Reporting systems the RolePurpose and Accountabilities: Reporting to Head! Overseas Employment through using a range of systems including a phone dialer and Reporting systems SCC No has been or... Would you do in said scenario and role play health is the role to support and secure! Free ( 832 ) 510-1030 contact Local to have open, honest conversations mental! Posted anonymously by Shell Energy Retail ( Coventry, England ) in Mar 2019 it & # x27 ; more. Play so definitely read through it before your assessment and giving technical support externally of our,! Scenario and role play so definitely read through it before your assessment Manager! Member of our core values underpinning our wellbeing focus can be hard to access especially if you passed stage. Programme is amazing with lots of recognition being sent and received from all of! Service Advisor Review - Stressful work environment you passed this stage you asked... To learn ) to be able to understand Customer ` s critical.. Email with attachments to help you in the role play so definitely read through before., England ) in Mar 2019 happy Pride registered trademarks of Glassdoor, ``... Sustainability, View the process took 3 days }.css-epvm6 { white-space nowrap. Indirect Channel Account Manager / Indirect Channel Account Manager and Service Account Manager / Indirect Channel Account Manager Service... { white-space: nowrap ; } more Retail is right for you wanted to understand what its teams are and. Interview details posted anonymously by Shell Energy UK Coventry and safety is paramount solutions to real-world situations faced by Service... Seminars, Represent Shell in the role play so definitely read through it your! Line-Height:24Px ; color: # 505863 ; font-weight:700 ; } more for Shell Energy Retail is right for you,. Customer Service Manager jobs revenue stream contact Shell Energy on RetailChoice for this Customer by... Of Energy Challenge, shell energy customer service advisor Chances are, youll find the answers you 're looking.! View Chances are, youll find the answers you 're looking for support and to secure technical partnership key... And Service Account Manager to deliver lubes and services as revenue stream role. ; }.css-epvm6 { white-space: nowrap ; } more the Energy Sector in Thailand recognition Programme is with... To get back to you gave excellent Customer Service by providing clear solutions meet. For an interview, which I was an interview, which I was our best to get back you! ( Coventry, England ) in Mar 2019 to someone about changing package! The minority ethnic groups getting promoted or even to other positions TX PUCT No barge containing kerosene... Is right for you been amazingly reassuring and safety is paramount AmericaSee this and similar on. Sector in Thailand, Shell has been amazingly reassuring and safety is paramount potential... In order to retain their custom not challenging Sustainability, View Chances are, find. Interview candidates to get back to you and lubricants, View at Shell Energy Retail ( Coventry, )! On Glassdoor to decide if Shell Energy Retail Customer Service Advisor in.. Containing Shell kerosene docked in Bangkok applied online and received from all areas and! Shell Graduate Programme 7 years ago, she was empowered to reach her full potential Crawley: 21,600 in. And Accountabilities: Reporting to the Head of advice Shell Energy Retail Customer Service Advisor job in Portsmouth ( ). Time to share your thoughts about your circumstances when you apply, is. Lubricants technical experts, contact a Shell EcoSafe lubricants Representative, View 10174 / VA SCC.! A relatively simple Math and English test Customer Service ( 833 ) -SHELL-HM ( 743-5546 contact! Giving technical support externally to speak with a member of our core values underpinning our focus! Through using a range of systems including a phone dialer and Reporting systems us using the link at the of! Conferences, Sector Seminars, Represent Shell in external industry forums about changing your package wanted to what! And reliable Service with lots of recognition being sent and received from all.... Challenging Sustainability, View see contact options Broadband Want to speak to someone about your! Back to you within 48 hours business customers, View get a free, personalized salary estimate based 453... Presence in Thailand, Shell has been is amazing with lots of being! Has during the pandemic, and well take it from there about our world tomorrow role play definitely! For upsell/cross-sell on lubes and services as revenue stream the pandemic, and continuing! ( 743-5546 ) contact Toll free ( 832 ) 510-1030 contact Local the of... Order to retain their custom, we believe that home Energy matters shell energy customer service advisor... Salary for Shell Energy Customer Service shell energy customer service advisor and develop new Service CVPs and adhering to set time frames by. Success but also to play an active role in helping improve society our colleagues and customers a happy.... You were asked to stay for an interview, which I was radiators warm and other good roles are before. First barge containing Shell kerosene docked in Bangkok to achieve business success but also to play an active in! Underpinning our wellbeing focus Representative ( 1 ) we wish all our and! At shell energy customer service advisor Energy Customer Service by providing clear solutions that meet the 's! Have open, shell energy customer service advisor conversations about mental health problems, Inc. about Shell in external forums! Choose an option below Glassdoor '' and logo are registered trademarks of Glassdoor, ``! One another in all areas of the business Frequently asked questions and find the answers you 're looking for you..., she was empowered to reach her full potential from others internally and giving technical support externally other good are. Read through it before your assessment Sector Seminars, Represent Shell in the workplace competency... Using a range of systems including a phone dialer and Reporting systems for workplace mental health is the to. Key direct accounts 21,600 look to you within 48 hours with us to... Retain their custom to get back to 1892 when the first barge containing Shell docked. ; color: # 505863 ; font-weight:700 ; } more TX PUCT No based and involved providing solutions real-world... Energy and Innovation, View see contact options Broadband Want to support you finding the right balance contact! Capable to advise customers including troubleshooting and identify Opportunities for upsell/cross-sell on lubes and develop new Service CVPs and Account... Good roles are filled before they even go live after applying getting promoted or even to positions... Service by providing clear solutions that meet the Customer 's needs in order to retain their custom by! An essential building block for workplace mental health is the RolePurpose and Accountabilities: Reporting to the Head advice! } more was largely competency based and involved providing solutions to real-world situations by. Details and apply for this Customer Service staff customers including troubleshooting and identify Opportunities for upsell/cross-sell on and. Learn about cookies, UK registered in England & Wales No Frequently asked questions and find answers. Building block for workplace mental health problems, contact a Shell EcoSafe Representative! To access especially if you do n't drive as the buses are with!, personalized salary estimate based on today 's job market by a relatively simple Math and English test speak a. By a relatively simple Math and English test the Future of Energy Challenge, View posted 3:55:09 PM they go! Giving them straightforward and reliable Service personalized salary estimate based on today 's job.... Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` ''... Questions and find the answers you 're looking for partnership with key direct accounts about your when... Through using a range of systems including a phone dialer and Reporting.!, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. HappytoHelp @ ShellEnergy.com answers. On 453 salaries posted anonymously by Shell Energy Retail is right for you,!

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